Frequently Asked Questions
Everything you need to know about your favorite argan oil-infused products.
How do I know if my Moroccanoil product is authentic?
To ensure you are purchasing authentic Moroccanoil products, only buy through our official website, authorized salons, or professional retailers. Look for the unique tracking codes and holographic seals on our packaging.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least 75% full to be eligible for a refund.
Are Moroccanoil products sulfate and paraben-free?
Yes, many of our products, including our best-selling shampoos and conditioners, are formulated without sulfates, phosphates, or parabens to maintain hair health and color integrity.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to most regions across North America, Europe, and parts of Asia. Please select your specific country from our region selector to see available shipping rates and delivery times.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.