Returns & Exchanges
At Moroccanoil, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unused products within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Items
Securely pack the products in their original packaging, including any promotional gifts or samples if required, and attach the shipping label to the outside.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days once the items are received and inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing